Forum Discussion

DonnaRich's avatar
2 years ago
Solved

Electronic Clearing transaction, manual payment and receipt of refund of EC Transaction

I have tried to fix this issue with no success, a whole lot frustration along with it as I am not understanding why the process isnt working.   5/4 we made a multiple payment via electronic payment...
  • LRBooks61's avatar
    2 years ago

    There is an easy fix for this

     

    the original transaction in myob is fine

     

    Imsuggest that you do a receive money transaction for the returned funds and a spend money for the corrected payment 

     

    all you need to do is allocate the returned payment and the corrected payment to a clearing account with a tax code of N-T or allocate as per the original transaction , whichever way you go they should be exactly the same with an explanation re bounced payment in memo. This will cancel each other out.

     

    hope that helps

     

    Lisa