irregular transactions in accounts
so, a little complicated to explain the problem we're having... The way we handle credit card payments is the following: 1. receive payments from "merchant clearing account" that we have set up 2....
Forum Discussion
Hi marmak
Thank you for the information.
You are on the right track, transfer from deposit happens when you apply a payment to an order first, then the order with deposit is converted to an invoice. The conversion locks in the previous transactions and prevents payment from being deleted. In AccountRight you'd also need to set up a linked account to track deposits, based on your description it appears the merchant clearing account was set as the liability account to track customer deposits (or asset account for supplier deposits if it was a bill) when the transactions were recorded.
The deposit transferred cannot be deleted, the only option is reversing the invoice, settle the credit then re-record the invoice & payment again. Please find more details in these Help articles: Customer deposits / Supplier deposits. Alternatively, you can looking into doing journal entries to balance the accounts if preferred, for that you'd need to check with your accountant on how to record them exactly.
I hope this helps. Please feel free to let us know if you have any other questions.
