Forum Discussion

Contributing Cover User

3 years ago

Link to MYOB Invoice

I have noticed after the last MYOB update all my linked invoices are not been put into my tray. I have to unlink them and relink them. Could you please fix this bug as it is very frustrating.

SamaraM
3 years ago
Hi lisameehan

Sorry to see that no one has replied to you yet. Is it happening to all of your documents in the In Tray or just one specific document?

If it is all of them, can you send me a Private Message with the following:

Serial Number

Account Name

An example of a document you send to the In Tray that is not showing (and screenshot of both)

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

VPRHI
Contributing Cover User
3 years ago
We have identified the same problem. Can you please advise if this has been recognised by the devleopment team and whether there is an estimated time for resolving the issue.
- lisameehan
  Contributing Cover User
  3 years ago
  Not yet
  - SamaraM
    Former Staff
    3 years ago
    Hi lisameehan
    
    Sorry to see that no one has replied to you yet. Is it happening to all of your documents in the In Tray or just one specific document?
    
    If it is all of them, can you send me a Private Message with the following:
    
    Serial Number
    
    Account Name
    
    An example of a document you send to the In Tray that is not showing (and screenshot of both)
    
    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.