In an AccountRight file (offline) when I post an entry to a P&L account and press record it appears as though the entry has recorded, however when I go to transaction journal the entry is not there. It only started happening when I tried to post entries with a 2026 date. I have double checked dates etc, tried editing the account in account list etc is there any solution aside from starting a new file
Hey pf2026,
You’ve clearly put a lot of effort into checking dates, editing the account and trying different angles with that 2026 entry issue. When the missing‑transaction issue happens across multiple files, it’s worth trying the same file on another computer to see whether the behaviour follows or stays local. On the other hand, if it only misbehaves on one computer or network, a handy test is to temporarily switch off any antivirus or firewall software just to rule out anything blocking AccountRight in the background. If it still acts the same after those checks, you’re welcome to reach out to our team so they can take a closer look. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
