Forum Discussion

karlysmith's avatar
karlysmith
Contributing Cover User
4 months ago

Random Client PO on Payments Line on Activity Statements

Our monthly Activity Statements that are emailed to our customers are showing random Client POs on the Payments line (see attached example). This field should be empty, as this is very confusing to o...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi karlysmith ,

Since the reference number field is automatically generated for statements, it's not possible to manually change it. This is designed to ensure consistency and accuracy in your records. If you have any further questions or need additional assistance, please don't hesitate to reach out. Our support team is here to help with any concerns you might have.

Regards,
Earl

karlysmith's avatar
karlysmith
Contributing Cover User
4 months ago

Hi Earl

 

How are the reference numbers generated, because they make no sense to us or our customers!

We need a solution to this, as we are getting MANY enquiries from our customers about whether the line refers to a credit note, what is the reference etc.

 

Kind Regards,

Karly

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.