Forum Discussion

Shawparth's avatar
Shawparth
Experienced User
2 years ago
Solved

Random stock adjustments

I have been on hold with MYOB for nearly 45 minutes now and loosing patience.  What is going on with the help service?? Anyway - need to urgently speak to someone as our stock is getting adjusted (no...
  • MikeNash's avatar
    MikeNash
    2 years ago

    Hi MIke

    I've investigated this with the team internally, and seems we have some answers.  

    The updates from TE were on Automatic, until they were set to manual this week after a support call into Tall Emu.  So we don't have random transactions going over (!) or the system doing things that are crazy or Random.

     

    What seems to have happened here is that TE has been trying to adjust inventory based on its own maintained stock levels, because TE was set as the stock-master.   

    I understood that Shawparth had stopped using TE, but not disconnected the MYOB... effectively making MYOB the "Real world" stock master, but TE was still configured to be so.      From the TE perspective - the stock levels in MYOB started to get out of Sync (due to sales and transactions being done there, instead of TE) and so TE has tried to bring it back inline.      I am going to have to consider some changes to that logic, actually to avoid this kind of thing happening again.

    Darryl from our team has spoken with Juanita at Shawparth, and I think everyone agrees that trying to make some automated fix is likely to exacerbate the situation.   Latest I have is that they're progressing through with some manual corrections (rather than a full stocktake) and the situation is now clear and on the way to being fixed.

    I will say  Shawparth  - that if this is not the case, and I have it wrong  - then please let me or the team know, and we'll help you out.   


    Sorry for any problems or stress this has caused.

    Cheers



    Mike

MikeNash's avatar
MikeNash
MYOB Staff
2 years ago

Hi - I'm checking into this with the team now.

 

Give me please a little time to understand what's happened, and we can figure ouyt how to fix it.

 

Regards,

Mike

  • Mike_James's avatar
    Mike_James
    Ultimate Partner
    2 years ago

    Hi MikeNash , I understand that the deletions are now being done manually this week, but it would be useful to know the cause, as updates from TE were apparently configured as manual.

    • MikeNash's avatar
      MikeNash
      MYOB Staff
      2 years ago

      Hi MIke

      I've investigated this with the team internally, and seems we have some answers.  

      The updates from TE were on Automatic, until they were set to manual this week after a support call into Tall Emu.  So we don't have random transactions going over (!) or the system doing things that are crazy or Random.

       

      What seems to have happened here is that TE has been trying to adjust inventory based on its own maintained stock levels, because TE was set as the stock-master.   

      I understood that Shawparth had stopped using TE, but not disconnected the MYOB... effectively making MYOB the "Real world" stock master, but TE was still configured to be so.      From the TE perspective - the stock levels in MYOB started to get out of Sync (due to sales and transactions being done there, instead of TE) and so TE has tried to bring it back inline.      I am going to have to consider some changes to that logic, actually to avoid this kind of thing happening again.

      Darryl from our team has spoken with Juanita at Shawparth, and I think everyone agrees that trying to make some automated fix is likely to exacerbate the situation.   Latest I have is that they're progressing through with some manual corrections (rather than a full stocktake) and the situation is now clear and on the way to being fixed.

      I will say  Shawparth  - that if this is not the case, and I have it wrong  - then please let me or the team know, and we'll help you out.   


      Sorry for any problems or stress this has caused.

      Cheers



      Mike

      • Shawparth's avatar
        Shawparth
        Experienced User
        2 years ago

        Thanks Mike and we are grateful for the help and support from TE.  It is unfortunate for us that this occured and hopefully hasn't been the case for other customers (you say not which is great).  Appreciate you trying to help once we found out what the issue was.  

    • Shawparth's avatar
      Shawparth
      Experienced User
      2 years ago

      Apparently it wasn't set up as Manual - it was changed by TE once we detected this was happening.  TE thinks it may have been a background software change that made this happen.  They have really dealt with us well and doing all they can to make us happy - it was an unfortunate thing I guess but dealt with now.  Thanks for the concern.  Appreciate all of the help through this forum.