Forum Discussion

TasNoss's avatar
TasNoss
3 years ago

record refund as a supplier

Hi,

We are service supplier. our customer over paid thier bill. We've done the manual bank transfer, not via MYOB, how do we appove it in bank fee?

 

Thank you.

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi TasNoss 

     

    When you pay the refund a withdrawal transaction is automatically recorded:

     

     

    In the Bank feeds window, click on Find, change the filters if required and the refund transaction should be listed. Highlight the refund and click on Match & approve:

     

     

    If the refund isn't listed in Find a matching transaction check the Account selected for the refund transaction is the correct bank account.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi TasNoss 

     

    Thanks for your post. To record the overpayment in AccountRight:

     

    1. record a Receive payment transaction for the total amount paid, including the overpayment, this will automatically create the customer credit
    2. go to Sales Register>>Returns & Credits tab
    3. select the customer credit
    4. click on Pay refund and process the refund
    5. you can then match the refund with the bank feed

    These help articles have detailed instructions:

    Customer overpayments

    Settling customer credits

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • TasNoss's avatar
      TasNoss
      3 years ago

      Hi Tracey,

       

      Thank you for your help.

       

      We've done the steps 1-4 in you list before. But not sure how to match the refund with bank fee.

       

      Cheers

       

      TasNoss

       

       

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi TasNoss 

         

        When you pay the refund a withdrawal transaction is automatically recorded:

         

         

        In the Bank feeds window, click on Find, change the filters if required and the refund transaction should be listed. Highlight the refund and click on Match & approve:

         

         

        If the refund isn't listed in Find a matching transaction check the Account selected for the refund transaction is the correct bank account.

         

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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