record refund as a supplier

Hi TasNoss 

Thanks for your post. To record the overpayment in AccountRight:

1. record a Receive payment transaction for the total amount paid, including the overpayment, this will automatically create the customer credit
2. go to Sales Register>>Returns & Credits tab
3. select the customer credit
4. click on Pay refund and process the refund
5. you can then match the refund with the bank feed

These help articles have detailed instructions:

Customer overpayments

Settling customer credits

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi TasNoss 

There's two options to resolve this:

1. hide the bank feed transaction and manually reconcile the individual refunds in the Reconcile Accounts window. To hide the bank feed, in the Bank feeds window right click on the transaction and select hide. To manually reconcile, in the Reconcile Accounts window tick the individual refund transactions, make sure all the individual transactions equal the amount withdrawn from the bank.
2. delete the refund transactions and re-record, select a suspense/clearing account in the Account field. Then record a Transfer money for the total amount of the refund, Transfer from account is the bank account, Transfer to account is the suspense/clearing account. You can then match the bank feed with the Transfer money transaction.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi Tracey,

Thank you for all your help, you are wonderful. :heart:

Cheers

Tasnoss

Hi Tracey,

Thank you for your help.

We've done the steps 1-4 in you list before. But not sure how to match the refund with bank fee.

Cheers

TasNoss

Thank you Tracey,

Your answer was very helpful.

But we had an another problem. There were several refunds for the one costomer. They were refunded in one transation. We tried to appove each refund individauly, but failed.  In this case, how do we approve the bank fee?

Cheers

TasNoss