Sales and purchases not recording
Hi all.. having a little trouble over last few days.. Sales and purchases delete entry when i press record. Invoice number stay the same as if i have done no entry.. but when adding new item via purc...
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That was short lived, it's just done it again!!
I've just processed 50 transactions and only 27 have been recorded.
MYOB team sent me this today
Take a back up of the offline file
- Open the affected company file.
- Go to File > Back Up.
- Save the backup locally
Close AccountRight when backup is done.
B. Clear the AccountRight cache (on the PC)
- Make sure AccountRight is fully closed (no company files open and not running in the background).
- On the keyboard press Windows + R.
- Paste this path and press Enter:
- %localappdata%\MYOB\AccountRight\Current\Cache
- In the folder that opens, press Ctrl + A to select everything, then Delete.
- (This only deletes temporary cache files, not the company data.)
- Uninstall and reinstall AccountRight
- Uninstall the current AccountRight application.
- Download and install the latest version (25.11) of both PC Edition and Server Edition of AccountRight. You may download it on this link: https://www.myob.com/au/support/downloads?page=1
- Once both versions are installed, open the PC edition and restore the backup you have created.
- Try entering a transaction to check if it will record.
