Forum Discussion

SimplyErotix's avatar
SimplyErotix
Experienced User
3 months ago

Sales and purchases not recording

Hi all.. having a little trouble over last few days.. Sales and purchases delete entry when i press record. Invoice number stay the same as if i have done no entry.. but when adding new item via purc...
AndrewsA's avatar
AndrewsA
Contributing User
2 months ago

Hi,  has anyone done the current MYOB update and the files the are having difficulty with recording transactions?  I have updated my online file, but am a bit nervous about doing the offline one.  The update is 2026.1.1.7 - my file has been working fine since I did the process given by MYOB.

juliemcmahon's avatar
juliemcmahon
Experienced User
2 months ago

depends on which process MYOB gave you...MYOB sent me something different as a fix for offline file and it appears to be working, as does the latest update of 2026. MYOB also requested a copy of my file and determined it was my laptop, which is ridiculous as its brand new and many others on forum tried the fix you posted and still had major issues. I've told any others that ask for the fix to call MYOB direct as not everyone's offline file is the same "product", eg standard. plus, ??? and only MYOB can change the "product".

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