Forum Discussion

SimplyErotix's avatar
SimplyErotix
Experienced User
3 months ago

Sales and purchases not recording

Hi all.. having a little trouble over last few days.. Sales and purchases delete entry when i press record. Invoice number stay the same as if i have done no entry.. but when adding new item via purc...
Oby1's avatar
Oby1
Member
2 months ago

I also have sales and purchases not recording using AccountRight (std) v19.3 and always offline.

If I follow AndrewsA solution would mean downloading a very different version leading to many new problems. Also I cannot find the cache file described so cannot remove it. 

Has anyone found a solution that works with offline company files that doesn't involve deleting and reinstalling the MYOB application? This is the first issue I have had with the software for 6 years.

Seems like a time or memory allocation issue.

Jenz's avatar
Jenz
Contributing User
2 months ago

 

To Clear the AccountRight cache (on the PC)

Make sure AccountRight is fully closed (no company files open and not running in the background).

  1. On the keyboard press Windows + R.
  2. Paste this path %localappdata%\MYOB\AccountRight\Current\Cache
  3. Press enter
  4. In the folder that opens, press Ctrl + A to select everything, then Delete.
  5. (This only deletes temporary cache files, not the company data.)

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