There was no Window pop up message about the credit when we change the order to an invoice.
Ive sent the serial number details in a private message.
HI Clinton_ELA
Thanks for sending that through.
Can I also check when you applied the payment, did it come up with a window saying "You have outstanding credit memos on file with this customer" ?
Can you also respond with the last 4 digits of your Serial Number?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
There was no Window pop up message about the credit when we change the order to an invoice.
Ive sent the serial number details in a private message.
Hi, please advise what the fix was as I have the same problem.
It has now happened twice. Both times it was a foreign currency sales order that had the full payment allocated to the Sales Order. Then the Sales Order had to be split as an item was on backorder.
Once split the completed Sales Invoice instead of appearing in the Returns & Credit screen, it was listed in the Open Invoices screen. But when you opened the invoice it showed a credit balance.
Thanks
Lyndell
Hi Lyndell
You need to speak to MYOB.
The MYOB IT team ran a script on our data file that fixed the problem.
Hope you manage to get it sorted.
Clint
Hi Clint,
By any chance would you still have the job number of your case. I have been on hold and on and off conversations with MYOB today regarding this for 4hrs and it still hasn't been fixed. They ran a script but must have not been the correct one as nothing changed. I have sent screenshots but they are still working on it.
Thanks
Lyndell
Hi Lyndell (lyndellt)
Thank you for your post. Were you able to run through the workaround I mentioned above? If it is still not resolved after trying that, could you proved a screenshot or some more context on what is happening in your case?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
