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VickiC3's avatar
VickiC3
Contributing User
1 year ago

Sending remittance or statement when overpayment has been made

We mistakenly paid a bill twice.  We have applied the credit, however the company has now sent a new invoice to be paid.  when applying the credit, the amount is $0 to be paid.  The company however i...
VickiC3's avatar
VickiC3
Contributing User
1 year ago

No, this still does not work for us.  there is no way to send a remittance advice to a supplier who is  not a customer! 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi VickiC3,

     

    If you've overpaid a supplier, you can check out the Supplier overpayments and double payments to manage the payments. And if you want to provide a record of the transactions you've entered to your supplier, you can use the Printing payment receipts option.

     

    If these options don't work, you'll need to reach out to our support team for more assistance. You can connect with them through live chat via our virtual assistant MOCA or create a support ticket via MyAccount.

     

    Cheers,

    Princess

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