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Angela28's avatar
Angela28
Trusted Cover User
2 months ago
Solved

Passwords / User Access

Hi Everyone,    I've been managing a few different accounts online by signing in with my my.myob login. By doing this, I'm never prompted for a username or password for the files.    I have no U...
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  • Princess_R's avatar
    Princess_R
    2 months ago

    Hi Angela28,

     

    I see you're having trouble sending me a private message. No stress, I'm here to help. I've had a look at your account and done a bit of magic with a fix script that should sort out your user access issue. Try logging out and then back in using the Administrator User ID with no password. You should be able to see the User Access menu then. 

     

    Feel free to post anytime you need further assistance.

     

    Cheers,

    Princess

Angela28's avatar
Angela28
Trusted Cover User
2 months ago

Hi Princess, 

 

The link is taking me to your user page, I cant see where to send you a message. 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi Angela28,

     

    Thanks for letting me know that you're having trouble private messaging me. Try searching my name using the search icon at the top right of your screen. You should see a message button below "View All Badges."  I've checked your profile and permissions, and everything looks good. If you still can't message me, why not give our virtual assistant, MOCA, a try? It's designed to handle issues like this. If MOCA can't help, you'll be transferred to our live chat team. You can also request support through "My Account" at myob.com. Give it a shot!

     

    Cheers,

    Princess