Unpaid Invoice summaries

Question

I have changed all of the settings for unpaid Invoice summaries not to be sent and they are still being sent. I cannot see who they are being sent to. I have attached the email sent to our accounts email address. Please help to ensure these reminders are never sent from MYOB automatically. Thank you.

melisa_d · Answer

Hi&nbsp;TAFAccounts,&nbsp;
&nbsp;
Thanks for your post and welcome to the Community Forum! If you're still experiencing this can you please attach a screenshot of your invoice reminders window set up by going to sales tab &gt; Invoice reminders.&nbsp;

tafaccounts · Answer

Thanks so much.&nbsp; I have just run the update of 2023.1.0 and now the screen for Invoice Reminders is coming up blank.&nbsp;I have logged out / logged in again.... tried to access it from the Web Browser.&nbsp;Thank you.

melisa_d · Answer

Hi&nbsp;TAFAccounts,&nbsp;
&nbsp;
Thank you for the screenshot. This is due to an internal preference selected in Internet&nbsp;explorer, in the meantime the current work around is to open AccountRight browser which can also be accessed through app.myob.com &gt; go into Sales settings &gt; reminders &gt; Reminders settings.&nbsp;
&nbsp;
Do let me know how you go.&nbsp;
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

tafaccounts · Answer

Thanks Melissa.&nbsp;I have attached the screen shots now for the reminders.&nbsp;I have "unticked" send invoice reminders - which I assumed would then ignore the other settings underneath.&nbsp; I am unable to delete the reminder setting that is set under the heading of "Customise Email Message and Schedule".&nbsp;Thanks for your help.&nbsp;Tess.

melisa_d · Answer

Hi&nbsp;TAFAccounts,&nbsp;
&nbsp;
To open the invoices reminders settings you will need to open the&nbsp;AccountRight browser&nbsp;which can also be accessed through app.myob.com &gt; go into Sales settings &gt; reminders &gt; Reminders settings. The settings should then load.&nbsp;

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