Forum Discussion

NNyl's avatar
NNyl
Experienced Cover User
3 years ago

URGENT PLEASE - THE ANALYSE SALES AND SALES REGISTER DO NOT BALANCE AGAIN

Hi Can someone please help to fix this, I have been on hold with Tech support for hours and no response, then getting cut off.   I posted this previously and some Moderators we able to run the scr...
  • NNyl's avatar
    NNyl
    3 years ago

    Hi

     

    No, it did not work. I'm not sure what script you are running, but it isn't working.

     

    Can you please escalate this.

     

    Thanks Donna

     

     

Melisa_D's avatar
Melisa_D
Former Staff

Hi NNyl, 

 

Thank you for your post. I'm happy to arrange the script to be run over your file, can you please confirm the file ID of this file (This can be found by going to Help > About MYOB AccountRight). 

NNyl's avatar
NNyl
Experienced Cover User
3 years ago

Hi

 

Details are:

Company File Id 2

AccoutnRight Premier AU 2021.7.0

Build 2021.7.24.5184

Serial Number 61** **** ****

 

Thanks so much for helping out.

 

Cheers

Donna

 

 

Sensitive information has been removed by MYOB moderator ^MD 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi NNyl, 

     

    Thank you for the details. I've had the script run over your file for you, do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • NNyl's avatar
      NNyl
      Experienced Cover User
      3 years ago

      HI

       

      It hasn't worked, the figures are still the same out of balance.

       

      Do we need to be logged out when you do this? 

       

      We have logged out since and logged back in to check but no changes.

       

      Thanks

      Donna

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi NNyl, 

         

        Sorry to hear that didn't work. Can you please confirm a time between 9am-5pm (AEDT) that you will not be in the file so I can re-run the script over your file. 

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