Forum Discussion

Extreme1's avatar
Extreme1
Contributing User
11 months ago

User unable to access customer address

One of our users is having issues with the customer address field. When converting a quote to an invoice, the address field box disappears from her screen. The address field will show when saved as...
  • Doreen_P's avatar
    Doreen_P
    10 months ago

    Hi, Extreme1

     

    Thanks for your post.

     

    Most likely, this is due to a user's access. We recommend checking the user access to ensure that the role to view the customer address is checked. To do this, kindly check the Help Article: Manage users.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hi, Extreme1

 

Thanks for your post.

 

Most likely, this is due to a user's access. We recommend checking the user access to ensure that the role to view the customer address is checked. To do this, kindly check the Help Article: Manage users.

 

Please let us know if you require any further assistance with this.

 

Best regards,

Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.