Forum Discussion

Extreme1's avatar
Extreme1
Contributing User
6 months ago
Solved

User unable to access customer address

One of our users is having issues with the customer address field. When converting a quote to an invoice, the address field box disappears from her screen. The address field will show when saved as...
  • Doreen_P's avatar
    Doreen_P
    6 months ago

    Hi, Extreme1

     

    Thanks for your post.

     

    Most likely, this is due to a user's access. We recommend checking the user access to ensure that the role to view the customer address is checked. To do this, kindly check the Help Article: Manage users.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
6 months ago

Hi, Extreme1

 

Thanks for your post.

 

Most likely, this is due to a user's access. We recommend checking the user access to ensure that the role to view the customer address is checked. To do this, kindly check the Help Article: Manage users.

 

Please let us know if you require any further assistance with this.

 

Best regards,

Doreen