WHEN INVOICE ENTERED COS ACCOUNT ENTRY NOT SHOWING

Question

After sale/invoice entered upon checking tranactions there is no entry (Debit) to the COS sales acount and no corresponding entry (Credit) to Inventory account.

I have spent hours over the last 3 days on the phone to MYOB and they have been unable to come up with a resolution.

I cannot delete inventory entries after deleting the sale/invoice. Have marked items inactive and re-entered but still same problem.

Started this month - out of approx 50 sale/invoices for this month there are at least half not showing entry to COS account and inventory account.

Seems to have started doing this for invoices done for this month.

mike_james · Answer

Hi Narellecables&nbsp;, if you edit one of these invoices, add a full stop to the journal memo, click OK, then reopen it,&nbsp; does the cos entry now appear (are you looking at the recap or at another screen?).

narellecables · Answer

I opened an invoice, entered full stop at end of journal memo – checked COS account and still no entry – I opened invoice and Recap – I went to transaction and Recap – STILL no entry to COS account.

carolinadg · Answer

Hey&nbsp;Narellecables&nbsp;How have these invoices been entered into ARL? have they been imported? have you hit the API directly? Are they coming from a third-party software?Cheers,&nbsp;Carolina

narellecables · Answer

Hi Carolina,Thank you for your reply.Sales are being entered directly into AccountRight - process is Quote, then to confirmed PO then when customer PO is received and then invoiced when items are to be delivered. I have noticed though that some of the information on the PO is being copied from outside of AccountRight - e.g. client contact information being entered on PO from email.&nbsp;The supplier Purchase Order is entered directly into AccountRight.All items we sell are purchased and are entered into AccountRight. Each item has its own unique number, COS account, sale account and inventory account is used on all items.Sorry not sure what you mean by this - 'have you hit the API directly?'

carolinadg · Answer

Hi&nbsp;Narellecables&nbsp;,&nbsp;Thank you for that info super helpful, and have you noticed if this is happening for all of your sales regardless of which item(s) are in the sale?&nbsp;

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WHEN INVOICE ENTERED COS ACCOUNT ENTRY NOT SHOWING

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