Forum Discussion

Julie4444's avatar
Julie4444
Cover User
6 years ago
Solved

Why are there never any purchases shown when I am trying to link another document?

  • Melisa_D's avatar
    Melisa_D
    6 years ago

    Hi Julie4444, 

     

    If you are asked to uninstall this would mean that you have the latest version installed on your computer, I would check your downloads folder to find the download of this version. 

     

    Additionally help article Installation troubleshooting has further information on this. 

Melisa_D's avatar
Melisa_D
Former Staff
6 years ago

Hi Julie4444, 

 

Thank you for your post. So I can investigate can you please confirm and troubleshoot the following:

  • Can I please confirm which build version of AccountRight 2019.4 are you on ? (this can be found by going to help > About MYOB AccountRight) If your build version is not AccountRight 2019.4.23.1762 you will need to upgrade to the latest build via our downloads page. 
  • Can you please clear your AccountRight Cache. 
  • Can you please confirm what are the exact steps you are taking when attempting to link another document ? e.g. which window are you in
  • Do you get any error messages ?

Please let me know so I can assist further. 

  • Julie4444's avatar
    Julie4444
    Cover User
    6 years ago

    Hello, thank you for your reply. On investigation I have realised that I don't have the updated version. When I go to update, I am asked to click the "uninstall" button, is this right? 

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      6 years ago

      Hi Julie4444, 

       

      If you are asked to uninstall this would mean that you have the latest version installed on your computer, I would check your downloads folder to find the download of this version. 

       

      Additionally help article Installation troubleshooting has further information on this. 

      • Julie4444's avatar
        Julie4444
        Cover User
        5 years ago

        Thank you for your help, I have now resolved the problem. After the update it all works fine.

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