Hi Cel,
Thank you for your query.
When I processed payroll last week, i could process the timesheets as normal. However the problem we still have is that two of my employers cannot view their timesheets in their app.
We have removed the app from their phones, checked for upgrades ion their phones, reinstated the app and nothing has fixed this.
To see if the phones are the issues we set one of the staff up on another phone and set the app on it and still they were unable to view the timesheets.
They can both view payslips and use the app as normal, except to modify timesheets.
We would really like this storted as I am manually having to rectify if there are any issues with their timesheets. I also have them supply a hardcopy of timesheets for me to review.
I look forward to yur feedback.
Regards
Chelsea
Hi BuildonCert
Thank you so much for getting back to us and share an update to the issue.
I understand that you are still having an issue with two of your employees who are unable to view timesheets, just to confirm, this works on your other employees and only the two employees experience this issue? and they were not able to modify it.
I agree with Doreen_P's response to your post. If the timesheet has been recorded and saved, it is visible on the MYOB admin portal and once approved, it should be visible to the employee in the MYOB team app. Sorry for trying to follow the steps that we provided but still it your employee is unable to access the time sheet. I would recommend checking this Help Article: Timesheets. This includes more information on the timesheet and also to serves as your reference.
Feel free to post again if you need further assistance with this. We're happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
