Hi BuildonCert,
We just wanted to follow up on your concern about the issue with your employee's timesheet. May I know how you go about the issue? We simply wanted to ensure that we addressed the issue correctly. And if you require additional support with this, or if you need assistance in the future, please do not hesitate to post again. Alternatively, you can send us a Private Message. We are delighted to assist you.
Thanks,
Cel
Hi Cel,
The issue hasn't been rectified.
I have attached the screen of one emplyee how her MYOB team looks, she is unable to use timesheets at all however everythiong else on the app she can., timeshets labeled Timesheets.
Our other staff member can log hours but MYOB timesheets on their app is blank.
Kind regards
Chelsea
Hiu Earl,
Nothing as been respoved.
I have done what you have asked with our employees several times. One even bught a new phone and this still hasn't rectified the problem.
The problem is two employees cannot view the timesheets function on the app. They can put the hours in but a swirling image appears nothing else.
I look forward to your response.
Regards
Chelsea
Hi BuildonCert,
We appreciate your patience on this issue. And thank you for getting back to us and providing updates on the situation. Apologies for the inconvenience.
In this regard, we have found the cause and have now released a fix with the MYOB Team 1.35.1 version. If the issue persists, you can try to remove employees to the location under approving manager then try to re-add it again. You can also try to change the email address of the employee then re-add it again.
Let us know how you go on with this. We are happy to assist you further.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
Hi Celia,
We have done everthing you asked and this problem still has not been rectified.
I look forward to your response.
Chelsea
Hi BuildonCert,,
Thank you so much for your post and my apologies for the late response.
If you're having trouble viewing timesheets in the MYOB Team admin portal online, could you kindly attempt to access team.myob.com using a Chrome incognito window or a different browser? Once logged in, please check if the timesheets window becomes visible. If the issue persists, please don't hesitate to inform us.
For employees who are encountering difficulties seeing the timesheet window in their apps, we kindly request that they sign out and then sign back in. If this doesn't resolve the issue, please advise them to uninstall and reinstall the app.
If none of these troubleshooting steps prove effective, our team has requested that you consider creating a new location in the admin portal for testing purposes. Add an employee to this new location, and verify if they can access it in their app. Your feedback on this step is much appreciated.
Please do let us know how you go on this.
Regards,
Earl
Hi BuildonCert,
I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.
Regards,
Earl
Same here, we have employees who submit timesheets through the app and once submitted are viewable on the backend portal, but the employees cannot see the shifts in their app. I am one of the affected employees and have attached a screenshot where I have already submitted two timesheets for the week. No amount of deleting and reinstalling the app will fix. It's just a basic bugged app with inadequate support.
Hi BuildonCert, and KrysMartin,
I appreciate your comprehensive response and for sharing the screenshot. I've reached out to you privately via a direct message to request additional information that will aid us in our investigation of this issue. Thank you for your cooperation in helping us resolve this matter efficiently.
Looking forward to hearing from you soon!
Regards,
Earl
I received a private message from another MYOB Moderator and after some back n forth suggestions, the last advice was to delete and reinstall the app.
I have done too many times to count now and I feel like MYOB don't really know how to rectify this issue and the default advice is always to delete and reinstall the app, which just frustrates us even more. You shouldn't have to do this though - MYOB developers should be able to investigate more and release bug fixes.
HELLO WE HAVE TEH SAME PROBLEM WORKERS CAN NOT SEE THEIR TIME SHEETS ADDED
WE HAVE INSTALLED LATEST APP DELETED- NEW PHONE BROUGHT- REMOVED WORKER FORM LOCATION CREATED NEW LOCATION AND NOTHING
CAN YOU GET THIS FIXED ASAP.
Hi tabbitha,
Thank you for your post.
I understand that your employee is having difficulty viewing their timesheet and is unable to see timesheets on the app. We are sorry for the experience. I will provide you with a step to see if everything is set up correctly. You will need to enable the Timesheet on the software. To do this, Go to Setup >>Preferences >> System >> Select "Use Timesheets for Payroll". Once the preferences have been enabled, you will need to create a new location. Enabling these preferences will not update any existing locations within the app. After creating the new location, you will need to add the appropriate approving manager and invite the employee to the new location.
You can check out this Help Articles for more information and for your reference.
Getting Started with MYOB Team
Using the MYOB Team mobile app
If you still need further assistance with this, feel free to post again. We are happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
