Forum Discussion

Anna22's avatar
Anna22
2 years ago

How do I allocate two bank payments to one PAYROLL entry in MYOB Business

Hi Team, I guess I'm not the only one out there who didn't change automatic bank payments for wages after minimum wage increase... So now I have two payments for wages (old wage + balance after the ...
ChristyG's avatar
ChristyG
8 months ago

Thank you Doreen_P  - the BSB details had changed. Appreciate your help :)

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hi ChristyG,

 

You're welcome. I'm glad I was able to assist you. If you encounter any issues in the future, feel free to create a post again.

 

Best regards,

Doreen

  • Timesheet's avatar
    Timesheet
    10 months ago

    Hello Doreen,

     

    I have a current employee that when she submits her timesheets in the MYOB Teams app the message comes up saying your time sheet has been submitted successfully then it disappears from the app. So in this case that means my employee can not see her submitted time sheets for the fortnight as they disappear once submitted.

    For all other employees the submitted times will say until I approve them. 

    I have spoken to MYOB a number of times and they can not fix the issue. If someone could please help me that would be great! 

    I have had the employee remove the app and install, correct email, remove location. Nothing is working! Can you please help???

    Thank You. 

Looking for something else?

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Credit Account","id":"message:878226","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:347335"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:878226"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:878226"},"body@stripHtml({\"truncateLength\":200})":" Hi, I have an employee whose annual income has decreased this finanical year. All new income details have been edited in the employee section and bank and superannuation details have not changed.  ...","body@stringLength":"510","rawBody":"

Hi,

I have an employee whose annual income has decreased this finanical year. All new income details have been edited in the employee section and bank and superannuation details have not changed. 

The first pay run was processed and paid to the employee in their nominated bank account. The last two pay runs have resulted in wages being returned with \"INVALID CREDIT ACCOUNT\". 

Firstly, what does this mean? and how do I fix this?

Thanks in advance. 
Christy

","kudosSumWeight":0,"postTime":"2024-09-03T16:24:13.660+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:878226_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":169},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:878226":{"__typename":"Conversation","id":"conversation:878226","solved":true,"topic":{"__ref":"ForumTopicMessage:message:878226"},"lastPostingActivityTime":"2024-09-04T14:38:19.506+10:00","lastPostTime":"2024-09-04T14:38:19.506+10:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:878226":{"__typename":"ModerationData","id":"moderation_data:878226","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:878226_1":{"__typename":"Revision","id":"revision:878226_1","lastEditTime":"2024-09-03T16:24:13.660+10:00"},"ForumReplyMessage:message:878359":{"__typename":"ForumReplyMessage","id":"message:878359","conversation":{"__ref":"Conversation:conversation:878226"},"author":{"__ref":"User:user:291050"},"revisionNum":1,"uid":878359,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: Invalid Credit Account","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:878359"},"parent":{"__ref":"ForumReplyMessage:message:878315"},"body":"

Hi ChristyG,

\n

 

\n

You're welcome. I'm glad I was able to assist you. If you encounter any issues in the future, feel free to create a post again.

\n

 

\n

Best regards,

\n

Doreen

","body@stringLength":"424","rawBody":"

Hi ,

\n

 

\n

You're welcome. I'm glad I was able to assist you. If you encounter any issues in the future, feel free to create a post again.

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Best regards,

\n

Doreen

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hey ChristyG,

\n

 

\n

I get that you are experiencing the \"INVALID CREDIT ACCOUNT\" error. This error usually means that the bank account details provided for the employee are incorrect or invalid. This could be due to a typo in the account number, an incorrect bank code, or the account being closed or restricted.

\n

 

\n

To fix this issue, follow these steps:

\n
    \n
  1. Verify Banking Details: Double-check the employee's bank account number and bank code in the payroll system to ensure they are correct.
    2. \n
  2. Contact the Employee: Confirm with the employee that the bank account details you have on file are accurate and up-to-date. Ask them to provide the correct details if there have been any changes.
    3. \n
\n

If the issue persists after verifying and updating the bank details, consider reaching out to your bank for further assistance. They may be able to provide more specific information on why the payment is being rejected.

\n

 

\n

Best regards,

\n

Doreen

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Thank you Doreen_P  - the BSB details had changed. Appreciate your help :)

","body@stringLength":"275","rawBody":"

Thank you   - the BSB details had changed. Appreciate your help :)

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