Invalid Credit Account
Hi, I have an employee whose annual income has decreased this finanical year. All new income details have been edited in the employee section and bank and superannuation details have not changed. ...
Hey ChristyG,
I get that you are experiencing the "INVALID CREDIT ACCOUNT" error. This error usually means that the bank account details provided for the employee are incorrect or invalid. This could be due to a typo in the account number, an incorrect bank code, or the account being closed or restricted.
To fix this issue, follow these steps:
- Verify Banking Details: Double-check the employee's bank account number and bank code in the payroll system to ensure they are correct.
- Contact the Employee: Confirm with the employee that the bank account details you have on file are accurate and up-to-date. Ask them to provide the correct details if there have been any changes.
If the issue persists after verifying and updating the bank details, consider reaching out to your bank for further assistance. They may be able to provide more specific information on why the payment is being rejected.
Best regards,
Doreen
