I am having the same problem and tried to call the helpline and after being on hold for more than 45 minutes each time was told it was now after hours and to call the next day. It has been 5 weeks now that I am unable to upload the pays.
Hi Marvian Invenio MartiB and SanjayPandit
Our teams' investigations into that error indicate it is caused by out-of-date Windows versions and security certificates. To confirm if this is causing your issue check the diagnostic log for the following error:
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
If the diagnostic log shows that error make sure Windows and security updates are completed. You can also try putting your company file online to report STP.
Other users have reported they received that error if running Windows 8.1 or Server 2012 R2. Updating to Windows 10 resolved the error.
If the diagnostic log contains a different error please provide a screenshot of that log so I can assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Tracey,
Below error message occourred when I tried to delete a pay. We are running Windows 10 Pro with all updates up to date. About 5 weeks ago we couldn't report pay to ATO and couldn't delete pay as we used to be able to.
With the issue unable to report to ATO the system only prompts that the system can't report to ATO and asks to do it later. However when going to payroll reporting later all pays processed in the system are not showing in the list to report to ATO.
Please look into the issue urgently as I am not the only user facing this issue. Thanks.
AccountRight Application Error Report
=====================================
Application Version: 2022.9.24.7350
Application File Version: 2022.9.24.7350
Incident Id: 4b8436b6-2934-4c86-b762-c92ef070a4c0
Time: 21 October 2022 9:03:58 AM
Code:
SingleTouchPayrollServiceError (100102)
Message:
(SingleTouchPayrollServiceError): Error while trying to check pay event status from 'https://stp.payroll.prod.myob.com/businesses/2c4217ee-f0a5-4210-ace2-747656d78823/payruns/99c93d81-e388-4f1f-aa97-d60fcb791410/status'
Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleySingleTouchPayrollServiceException
----------------------------------------
MYOB.Huxley.API.HuxleySingleTouchPayrollServiceException: (SingleTouchPayrollServiceError): Error while trying to check pay event status from 'https://stp.payroll.prod.myob.com/businesses/2c4217ee-f0a5-4210-ace2-747656d78823/payruns/99c93d81-e388-4f1f-aa97-d60fcb791410/status' ---> System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
Hi Invenio
Thanks for that diagnostic log. You can see that the error you're getting:
MYOB.Huxley.API.HuxleySingleTouchPayrollServiceException: (SingleTouchPayrollServiceError): Error while trying to check pay event status from 'https://stp.payroll.prod.myob.com/businesses/2c4217ee-f0a5-4210-ace2-747656d78823/payruns/99c93d81-e...' ---> System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
Is the same as the error mentioned in my previous reply:
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
This means that your issue is due to out-of-date Windows versions and security certificates. You will need to make sure Windows and security updates are completed and that you are using a supported version: System requirements
Please let me know if you need further help.
Hi Tracey,
Please find attached my diagnostic log. It's not the same error message as you mentioned previously. Can you take a look please.
Mucht thanks,
Martina
Hi MartiB
Your diagnostic log is showing an error with the AccountRight version. Can you please send me the following information in a private message so that I can look into this:
