Hi Earl
Sorry for the delayed response. I waited until I had an uncomplicated payroll before trying the cloud version of Accountright again. I have just entered my payroll for this fortnight and am still having exactly the same issues.
I’ve created the payrun and amended the pays for employees, I click “Next’ and get the error "Checking pay run failed. Try again"
I did a test for this error a while ago. What I did was run a few different ‘test’ pay runs with only a handful of employees, to see if I could isolate which employee is causing the issue.
I did not get this error once therefore can only assume there are no issues with STP setup.
When I click ‘Record’ I fill out the ‘Send payroll information to the ATO’ authorisation form.
I click ‘Submit’ to send the pay run details to the ATO and then get the error:
"Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: ebc7158b-7c52-42a0-ae16-b327a19328ca."
Then I click 'Update and Close' and go into the Destop version of MYOB as you suggested and go to Payroll Reporting>Check Payroll Details and there are NO issues detected.
I receive a message 'Nice one! Your company information and employee details meet ATO requirements."
The Diagnostics Log is attached.
I now have deleted the payrun so I can re-enter it in the desktop version of MYOB, in order to get employees paid today.
Thanks
Helen