STP reporting during payroll
Kameleon Group Pty Ltd serial number **** **** **** When I process our payroll using the web version of AccountRight there are 2 issues occurring. First issue (this has been occurring for over a year...
Forum Discussion
Hi Genreve
I went into each employee's leave tab and 'saved' as you suggested.
I have just processed our fortnightly payroll again and the same problem/s exist.
Issue #1
I finish updating the pay records in the payrun and click on 'Next’ to move to the next screen which shows a list of all of the staff in the pay run, their last net pay amount and their current payrun net amounts.
The same error - "Checking pay run failed. Try again" message came up again. As it has for the past 12 months or so. Up until the last couple of payruns, I have been able to continue finalising the payrun from this point (regardless of that error) without any issues.
Issue #2
Today when I had finished updating the pay run, I clicked 'Record' , then filled out the STP reporting authorisation, then clicked 'submit to ATO' and this error appeared and I could go no further:
"Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: b377245d-490d-4720-9560-ee036540f7b4"
Then I had to go into the desktop version of MYOB, create a payrun and re-enter all of the payroll for the 47 employees.
I will not be using the web version of MYOB for payroll again. It's a waste of my time doing this stuff twice every time.
Hi HelenHolman,
Thank you so much for your detailed post and my apologies for the late response. If you get an error when recording a pay run that it has failed the STP, click on Update details to check the error code. Or, you can click on Payroll Reporting>>Check Payroll Details in the desktop to view any issues. Please feel free to send us screenshots of any errors so that we help resolve them.
If the problem continues, kindly retrieve your diagnostic and error logs the next time the error message appears, and attach them to your response here. This will enable us to conduct a more in-depth investigation into the issue.
Looking forward to hearing from you soon!
Regards,
Earl
