why does myob pay super take so long

Yes, it's definitely a problem, especially with Pay Day Super looming in July.  I used to use the ATO Small Business Clearing House in the past, and they were slow too, so maybe it's across the board in the industry and it needs some tidying up or streamlining or better integration.

How do we determine who is at fault here?? Is it: the middle man (MYOB Pay Super/ ATO Clearing House)?? Or, is it the Super Funds themselves that may not be processing as efficiently as they should be? Does anyone know of a Super clearing house where their super payments are processed within 2 - 3 days and it appears in the Member's account within that timeframe too??

Either way, for Employers, Bookkeepers and related parties, if we are to keep up with the legislation, the mechanics of pay day Super through our accounting software need to be a lot quicker and more streamlined, otherwise the Super deadline dates may as well be a week earlier to make sure that compliance is happening.

I paid super through MYOB super on 12 Jan and my super was not received by my superfund until 20/1 (7 business days).  This is far too long.  There were no data errors etc.  It was a simple transfer.  July 2026 requires a quicker turnaround by MYOB and I hope MYOB is fixing this issue and being more responsive

I have had the same experience most the payments I have made take 7-8 BUSINESS days to finalise. The funds leave my account on the day processed but are not arriving in a timely manner. 

The excuse about 'data errors and rejected payments' is just that - an excuse - becuase the payment go through without any rejection or request for further data. PLUS its data generated by MYOB. 

I could accept if I received a rejected payment or a request for information that the payment takes so long but I find it unacceptable that it takes more than 4 business days.

Hi HoneySandra,

Thanks for sharing your experience with the MYOB Pay Super feature! Typically, it takes up to five business days for superannuation payments to be authorized, processed, and received by super funds. However, delays can happen, like payments being rejected due to data errors, so it's best to allow up to 10 business days for your payment to process. For more info, check out this link.

Our team is always working to ensure compliance and efficiency in processing these payments. If you notice that the payment status remains as "Processing Payment" for more than 5 days, please reach out to our support team using one of the various support options available here.

Cheers,

Princess

I think MYOB is going to have to up their game going into next year.  We have been told if it is not in the Super accounts within 7 days of payday, we will be fined.  You are going to get a lot of disgruntled companines if that happens and going elsewhere for their clearance house.  

I have just experienced this for December quarter - still showing as processing but deducted from our account the day it was lodged.   Very concerning and possibly looking at alternatives. 

Yes, it's definitely a problem, especially with Pay Day Super looming in July.  I used to use the ATO Small Business Clearing House in the past, and they were slow too, so maybe it's across the board in the industry and it needs some tidying up or streamlining or better integration.

How do we determine who is at fault here?? Is it: the middle man (MYOB Pay Super/ ATO Clearing House)?? Or, is it the Super Funds themselves that may not be processing as efficiently as they should be? Does anyone know of a Super clearing house where their super payments are processed within 2 - 3 days and it appears in the Member's account within that timeframe too??

Either way, for Employers, Bookkeepers and related parties, if we are to keep up with the legislation, the mechanics of pay day Super through our accounting software need to be a lot quicker and more streamlined, otherwise the Super deadline dates may as well be a week earlier to make sure that compliance is happening.

How can we check if our data is correct for each employee super fund?  I just watched a Payday super meeting - they spoke about verifying to make sure all data is correct for each employee at the onboarding stage and also can be done addhoc - how do we find out if there are any errors that may hold up payments.  Finding this out on 1 July will be painful and costly.

Hi Jenni,

You’re spot on to be checking each employee’s super fund now, especially with Payday Super coming up. You can run the Employee Superannuation Advice Detail report to make sure each employee’s super fund and member details are right. When you’re onboarding someone, open their employee card and jump into the Superannuation tab, then check:

• Fund name
• USI
• Member number

all match what they’ve given you. To catch anything that might hold up payments, we’ve also got this super clearing house error guide that shows the common errors and how to fix them, so you can sort things out before contributions get delayed.

Cheers,

Doreen