Hi Tricia257
Thank you for your post.
In this matter, Firstly you need to ensure that you are using the latest version of AccountRight.
To check on the issue, kindly follow these steps
- You need to check BAS settings for manual and online to ensure same tax codes are selected
- Check on BAS if they are filling for the same period
- GST cash/accrual report for a quarter on both browser and desktop are similar
- Sales/Purchase Report on Both Browser and Desktop are similar depending on which BAS figure is incorrect.
- If G! Value is incorrect then compare the sales report.
On Online BAS
- Update the details by clicking on "Update From Ledger" This will ensure the values are updated.
- Then try to setup the BAS set up again online by going to Set up activity statement fields, deselect the tax codes and save, set up again to see if the refreshes the BAS value online
- Generate the GST report monthly basis on both browser and desktop to figure out which month is picking up incorrect values
- Check if they have any general journal entries and check if that adds up to the difference and also do check the tax codes entered in the journal
Let me know how you go, and if you still need further assistance with this.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Cel