Forum Discussion

Gotem's avatar
Gotem
Contributing User
2 years ago

RE: Business Insights

Hi,    The business insights tab is not refreshing past May - June 2023.   I have followed previous community instruction of checking if Business insights is ticked for user access and also clear...
Gotem's avatar
Gotem
Contributing User

Hi, 

 

We have tried all of these solutions and it has made no difference.

 

Please can someone take a look at our account and see whi the business insights has not updated past June 23.

 

Thanks

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Gotem,

 

Thank you for reaching out.

 

I've consulted this with the relevant team, and we've refreshed the ledger cache on our back end. Kindly try to open the file again to see if the issue persists.

 

Please let me know if you require any further assistance with this. I'm happy to help.

 

Cheers,

Princess

  • Gotem's avatar
    Gotem
    Contributing User
    2 years ago

    HI, 

     

    I have logged off of both accounts and logged back intwice but there is no change to the busienss insights reporting.

     

    It still only goes up to June 23

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

      Hi Gotem,

       

      Thank you for your response. I'm sorry to hear that you're still experiencing issues with your business insights data. To assist you effectively, I'll be reaching out to you via private message so I can gather additional information and investigate further. Please keep an eye on your Community forum inbox, and we'll continue to address and discuss your concern through that channel.

       

      Cheers,

      Princess

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