Hi Eli_Fer,
Thank you so much for your post and for the detailed information. I'm sorry to hear that you were not able to delete a transaction. This error occurs if There is a Data invalid error or duplicated information in the background of the file, preventing the transaction from being recorded or deleted, or the item from being opened or edited. Here are some steps you can follow to fix this. Try clearing cookies and browser cache and try different browsers first.
1.. Check if the transaction is reconciled and has payment associated to it and first undo reconciliation and delete the payment - Now try to delete the transaction
2.. Open the transaction from “Find Transaction” tab and try to delete it
3. Open the transaction from “General Ledger” report and try to delete it
4. Check if the invoice has a surcharge transaction line, indicating an Online Invoice Payment surcharge . If it does use Find Transactions to find the related surcharge and delete this first. You will then be able to delete the original transaction.
Please do let me know how you go on this.
Regards,
Earl
Hi Earl
Thank you for your reply. I appreciate your time.
I was aware that one way to resolve the issue was to:
1. Undo the Bank Reconciliations
2. Delete the electronic payment
3. Change the payment by unticking the Reportable Payment box
4. Redo the electronic payment and then
5. Redo the Bank Reconciliations
However, given we were talking about roughly a year's worth of bank reconciliations (of which I have at least two a month), I was trying to avoid that.
But given there were no other work arounds offered/possible, I have just finished the above fix.
I find it very strange that MYOB stops you from making a cosmetic change to a payment, like unticking the Reportable Payments box, once it becomes an electronic payment. It is not even one of the fields that becomes greyed out after recording the payment. It seems some of the coding logic may be incorrect.
Generally speaking I would expect most people would only go through the Reportable Payments checking process once a year. Having to go through the process I just followed to correct an error for something that is only used for reporting purposes, seems to be an overkill. In saying that - it is only reporting for me, however it would have ramifications for the entity I am reporting on, if I report incorrectly.
