Reversing a Transfer from Deposit

Question

Hi,The following occurred:&nbsp;CR 13/11/2024 payment customer name 2-4000&nbsp;&nbsp; &nbsp; &nbsp;(deposit collected)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;$69.8400046758 SJ 14/11/2024 Customer name&nbsp; 1-2000 $69.8400046758 SJ 14/11/2024 Transfer from Deposit 1-2000 $69.84CR037293 CR 14/11/2024 Transfer from Deposit&nbsp; 2-4000&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;$69.84&nbsp;I need to delete the invoice and the payment as it was invoiced and applied against the wrong customer.I have tried the following:Reversed the sale, effectively gave me a credit of $69.84Delete the credit back to square one.Any help is greatly appreciated.

earl_hd · Answer

Hi CsabaB,Currently, this cannot be deleted. You'll need to delete the payment first before deleting the transaction. If the option to delete the payment is grayed out, ensure that the user has the necessary permissions.I hope this helps!
Regards,Earl

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Reversing a Transfer from Deposit

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