I'm unable to unsubscribe from SOLO.
I have followed suggested steps
Hey durgakarra, thanks for reaching out about this one! I can see you reached out to our Digital Assistant, but didn't make it through to our team. I'm going to drop you an email so we can discuss in further detail, please keep an eye on your emails for a message from me very soon :)
Guys, trying to cancel the annual subscription that is about to be charged in the next couple of days against an invoice sent for Solo. I've not been using it and won't. When I tried to cancel, the terms enforced say it will be effective from 1 July 2027, which means I'm forced to subscribe for this year ahead (I'm still on 6th July, guys). In App Chat with Us, the assistant says it needs 10 business days' notice before the next billing date.
What?
I can agree to pay a month, though there's no value to me, but asking me to pay for a year?
Please....
Can this please be looked into?
Hi KarenLK - thanks for creating the in-app chat so we could discuss this further. Thanks for bringing this to our attention 💜
I cancelled my subscription last July, realising very quickly it was a waste of money. I've been able to use it up until now because the cancellation starts tomorrow. However, I'm now getting emails saying my next payment will automatically be deducted from my account. As for asking for help, it's useless. The digital assistant says I'm too late to cancel even though I did it nearly 12 months ago! It's tempting to take this to the ACCC.
Hi Me_2025 — that isn't a great experience and we've listened to the feedback and made cancelling your Solo subscription way easier by making a self-service option available from My Account!
To request a cancellation:
Important note: there are a few Solo customers where the self-serve cancel button is still unavailable. If that cancel button decides to play hide and seek, just give us a shout and we’ll sort it out. If you don't see this option, you can cancel your subscription without calling by contacting us in the app. Go to More, tap Chat with us and ask to cancel your subscription — and the Digital Assistant will take care of the rest.
Me_2025 — I've checked the state of your account and I believe you should be able to use the self-serve option from My Account. Please let me know if that's not the case. Thanks!
Me too. I've tried to cancel on numerous occasions. Continue to call, continue to wait on the call for excess of 1 hour and nobody answers. I've left my number for 'callback' and nobody calls me back. Now you have charged my card with annual subscription. Myob are legally responsible for providing members with a means of cancelling their subscription. Last attempt to contact today or I will need to issue a formal legal letter.
Hey 11217537 we've got your message in the digital assistant and we've replied to you in there. The digital assistant is the safest spot for us to take a closer look into this while keeping your account secure 🔐
