Can't unsubscribe from SOLO
I'm unable to unsubscribe from SOLO. I have followed suggested steps Manage Subscriptions when I click on it it has an option to resubscribe now but not to CANCEL SUBSCRIPTION I applied for thi...
Forum Discussion
Me too. I've tried to cancel on numerous occasions. Continue to call, continue to wait on the call for excess of 1 hour and nobody answers. I've left my number for 'callback' and nobody calls me back. Now you have charged my card with annual subscription. Myob are legally responsible for providing members with a means of cancelling their subscription. Last attempt to contact today or I will need to issue a formal legal letter.
Hi Me_2025 — that isn't a great experience and we've listened to the feedback and made cancelling your Solo subscription way easier by making a self-service option available from My Account!
To request a cancellation:
- Log in to My Account
- Tap Manage my product > Manage subscription > Cancel subscription
Important note: there are a few Solo customers where the self-serve cancel button is still unavailable. If that cancel button decides to play hide and seek, just give us a shout and we’ll sort it out. If you don't see this option, you can cancel your subscription without calling by contacting us in the app. Go to More, tap Chat with us and ask to cancel your subscription — and the Digital Assistant will take care of the rest.
Me_2025 — I've checked the state of your account and I believe you should be able to use the self-serve option from My Account. Please let me know if that's not the case. Thanks!
