WORST CUSTOMER SERVICE
Waited two hours on a screen for a 'HUMAN' to reply lost two working hours Anyone else have this sort of experience? and still no reply 9 hours later
Forum Discussion
Hi!
This is absolutely not the experience we want for you, and I'm genuinely sorry you’ve had to deal with this!
I took a close look from our side and saw you reached out to us through the web form and in the app. One of our team members responded to both requests within the hour, but I now realise you might have run into a frustrating error when trying to sign in yesterday afternoon, which prevented you from seeing our response. That’s understandably upsetting, and I’m so sorry for the inconvenience.
Just to keep you fully in the loop: this error an issue we've identified and our engineers are actively fixing it right now, trust that we’re pushing hard to get this sorted! The solution should be live very soon.
If you’re still seeing the error, here’s a quick workaround you can try:
- Tap “Sign Out”
- Completely close the app
- Reopen the app
- Sign in again using your email and password
We’re absolutely committed to making this right for you and supporting you every step of the way. To make sure you don’t miss anything, we’ll also be reaching out directly to you via email shortly.
Thank you so much for your patience and for sticking with us, we truly appreciate it, and we’re eager to get you back on track without a hitch.
