Can't Save a Custom Report

Question

Hi,I'm trying to create a Custom Report from the Inventory List {Summary} report using some custom fields.&nbsp;The report will display in the preview screen, and will run and display to the screen, and the data can be exported to .csv, but when I try and save the Custom Report Template, MYOB freezes,&nbsp; kicks an error report, and requires a restart - viz:&nbsp;AccountRight Application Error Report=====================================Application Version: 2024.8.1.5Application File Version: 2024.8.1.5Incident Id: cb5069aa-8c50-4ad4-9251-7b5299f04a14Time: Thursday, 10 October 2024 9:24:15 AMCode:&nbsp;System.NullReferenceExceptionMessage:&nbsp;Object reference not set to an instance of an object.&nbsp;Stack Trace is attached.&nbsp;Can anyone advise please?

princess_r · Answer

Hi Ozchemist
&nbsp;
Let's get you back on track with creating a custom report. The error "System.NullReferenceException" can occur due to various reasons, such as a problem with the report's configuration or a bug in the software. Here's a help article that provides information to resolve the error: Something's gone wrong and AccountRight needs to close
&nbsp;
Cheers,
Princess

ozchemist · Answer

Thanks Princess,&nbsp;Unfortunately - we're running our MYOB install on a local server and the link you sent apparently requires a "Live" account.&nbsp;I've also sent a copy of the Stack trace to the MYOB boffins via the error popup screen - so maybe some help will emenate from there.&nbsp;Cheers,&nbsp;Ozchemist

isaiah_c · Answer

Hi Ozchemist,
&nbsp;
You can also try to clear your MYOB cache by following the steps here. If you still need assistance, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount.
&nbsp;
Regards,
Sai

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Can't Save a Custom Report

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