Forum Discussion

Onsite2023's avatar
Onsite2023
Member
1 month ago

Change of Primary contact

I have email 3x to update the primary contact with no response. Phoning 0508 is another issue with no help because the primary contact hasn't been updated. The procedure for the 0508 service should h...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 month ago

Hi Onsite2023,

 

Just checked on your case and we've sent you a reply via email. We're just after a couple of things to get this moving, including a photo of a government-issued ID and the serial number. If you can reply directly to that email with those details, we'll be able to proceed with updating the primary contact for you. 

 

Also, just a heads up, if you give our support team a call, they can process this on the spot if the caller is the primary contact.

 

Regards,

Sai

 

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