Forum Discussion

PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Staff
11 months ago

Data protection is our top priority

Data protection is our top priority    At MYOB, we protect your data using industry-leading practices and technologies.   Visit MYOB Security to learn more about the steps we take to ensure you...
H-TS's avatar
H-TS
Trusted User

If Data Protection really is your top priority, you'd allow us to turn off the option for our customers to 'link to myob' if they are also MYOB customers. You're giving our customers information we don't want them to see but need internally for our records.

Earl_HD's avatar
Earl_HD
MYOB Moderator
10 months ago

Hi H-TS,

Thank you for your post, and I apologize for the delayed response. I recommend submitting your suggestion on our Product Ideas page. Our developers may review it to consider its potential addition in the future.

Feel free to post again, we're happy to help!
Regards,
Earl

  • H-TS's avatar
    H-TS
    Trusted User
    10 months ago

    Earl_HD 

    Thanks for the acknowledgement of my comment. I've suggested it at least three times since 2020. Noone cares. My posts keep getting marked as solved/closed by forum moderators. I'm not going to bother again. 

    In March 2021 I was told: "There is no update on this, since some teams have moved around since the Card for this now lives in a shared backlog amongst multiple teams to pick up now." I guess noone picked it up.

    We're looking at alternative products anyway so I'll let it go.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      10 months ago

      Hi H-TS,

      My apologies for the late response.

      I genuinely understand your frustration, and I sincerely apologize for any inconvenience caused by your recent experience. I want to emphasize that your feedback is invaluable to us, and we genuinely appreciate your input.

      While I currently don't have any new information about the update from March 2021, please know that I'm committed to escalating your concerns to the relevant team. We are consistently striving to enhance our products and services, and your feedback is instrumental in shaping these improvements.
       

      In the meantime, I would like to express our gratitude for your continued support. Your satisfaction is of utmost importance to us, and we're actively working on addressing any issues to provide you with a better experience. As a token of our appreciation for your loyalty, we're exploring additional benefits and features that we believe will enhance your subscription.
       

      Thank you once again for your patience and understanding. We value you as a customer, and your satisfaction is our top priority.

      Regards,
      Earl

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