Help with using recovery code
Good Day, One of our employee has left and has blocked our numbers. He has one of our logins authenticator code attached to his mobile. I've got the recovery code however, the guides i found onli...
Forum Discussion
Hi TopendMed,
Recovery codes are a one-off kinda deal, mainly for when you're setting things up or if you’ve lost access to your main way of logging in. Once you pop that code in, the system usually asks you to set up another way to sign in but, if that’s not an option or the system doesn’t let you, no worries – we’ve got ya! You’ll just need to get your login email 2Fa reset, and our awesome team can handle that for you. Give ’em a ring or connect on live chat via our virtual assistant MOCA, to get it sorted.
Cheers,
Princess
Do i have to keep resending the codes before that option pops up? It's obviously not my email but another email login from our company
Hi TopendMed,
Sending the codes over and over won't make the reset option pop up—it actually needs a little help from our team. Make sure you’re listed on the contact details for the login email, reach out to our team, and they’ll take care of it for you.
Cheers,
Princess
