Forum Discussion

TopendMed's avatar
TopendMed
Member
11 months ago

Help with using recovery code

Good Day,   One of our employee has left and has blocked our numbers. He has one of our logins authenticator code attached to his mobile. I've got the recovery code however, the guides i found onli...
TopendMed's avatar
TopendMed
Member
11 months ago

Do i have to keep resending the codes before that option pops up? It's obviously not my email but another email login from our company 

Princess_R's avatar
Princess_R
MYOB Moderator
11 months ago

Hi TopendMed,

 

Sending the codes over and over won't make the reset option pop up—it actually needs a little help from our team. Make sure you’re listed on the contact details for the login email, reach out to our team, and they’ll take care of it for you.

 

Cheers,

Princess

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