MYOB DROPPING OUT
What the heck is going on with all the dropping out and having to get an authorization number again. I just completed an invoice, go to print it and bam... it's gone for good ! So frikking annoying...
Forum Discussion
Hi janjac , the 24 hour 2FA was a regulatory change that MYOB needed to meet, rather than just a decision that we made. I understand that it is frustrating to re-authenticate regularly.
There are 2 things that we are currently working to address though and hope to be able to release solutions soon.
- Losing work in progress when prompted for 2FA
- We hope to have the fix for this in place soon
- Timing of the prompt
- Right now, if you signed in and were prompted for 2FA at 11:30 am, then the next day, you would be prompted again at 11:30 (24 hours)
This becomes a pain however if you happened to start your day at 9am and could lose work - We want to see if it is possible to implement a change that means the '24 hour' prompt instead happens on the first login of the day. This would double as a way to ensure that user dont have work in progress as well.
- Right now, if you signed in and were prompted for 2FA at 11:30 am, then the next day, you would be prompted again at 11:30 (24 hours)
Watch this space, we are working hard to make it better.
Cheers, Mike
I agree this is very frustrating getting kicked out mid use. also why are the only options for 2fa codes by App and text message, they both require a mobile phone, what about email a password option for (try another method?) when you dont have a phone?
