PAYROLL LIABILITY NOT SHOWING WHEN RECONCILING

Question

our company has an employee who has to pay child support.

I have always processed his pay with a deduction made for child support. Then I go to pay payroll liability and clear it off there.

Ever since it has always been well and good but recently there has been a problem with some liabilities showing as paid off and some not.

There are no liabilities showing left to pay off when i open pay payroll liability section for the full date range.

For reference see the screenshot. ( all liabilities pay off except 26/12/24 and 09/01/24)

genreve_s · Answer

Hi PRIYAPINDORIYA,&nbsp;
&nbsp;
To help with your situation, try recapping the pay liabilities related to the transactions that are missing from the reconcile window to ensure they are recorded to the correct account. Also, check if they are already part of a previous reconciliation. If none of these scenarios caused the transaction to not appear in the reconcile window, I recommend reaching out to support for further troubleshooting. You can contact them via the MyAccount window or live chat through MOCA.
&nbsp;
Thanks,
Genreve

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