Forum Discussion

JO198's avatar
JO198
Contributing User
2 months ago

Try another method for log in not available

Hi,   My colleague has gotten a new phone and now cannot log in using 2FA. There is no option to try another method for 2FA.   What are the next steps for getting them logged in?   Thanks
JO198's avatar
JO198
Contributing User

They can't get into My account without the authenticator. Is there another way?

 

Princess_R's avatar
Princess_R
MYOB Moderator
2 months ago

Hi JO198,

 

For this situation, they'll need to get in touch with our support team to reset their 2FA code. Once that's done, they can set up the new 2FA code on their new mobile phone. They can reach out to our support team directly on our website or hop onto our live chat via the virtual assistant MOCA. 

 

Cheers,

Princess

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