Good morning everyone! Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space. We've simplified our board structure and have archived posts with no solutions to make it easier for you to navigate and find the answers you're after! If you have a question that's yet to be answered - feel free to start a new post! Simply click into the board that relates to your question and select "Create a post". If you have any feedback about the navigation and layout of our new Community Forum, leave a comment below - we'd love to hear from you! Feel free to reach out if there's anything you're unsure of or have any further questions! Cheers, Amanda. *Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.

Ironic that when the new Community Forum was uploaded, we were kicked out of Accountright for 45 mins, right in the middle of the day.

Hi AmandaCL , there's a lot of changes! It's going to take a while to become familiar with this new forum. I've had a look around and posted an answer to a question, so here's my comments based on very limited use:There are no user signatures, perhaps that is coming?There are no font settings for postsThe look and feel is more readablePosts are emailed if subscribed, but the email subject is a generic "Subscription update on MYOB Community Forum". I downvote this one.Only part of a post is emailed, the content appears to be truncated. I downvote this one too.Graphics files can only be loaded in line with text , but that is more naturalRegardsMikeDataWise Limited, NZ

As soon as it went down, I was thinking to myself what are MYOB trying to make pretty now! hahaEvery time they do something in the background the program goes down. How about making these changes overnight and then testing before releasing? Or does MYOB not work after hours?By the way, the new forum is now even harder to find anything, good job MYOB!

Thanks Mike. My comment on this post was unrelated to the outage. The forum is a waste of time and resources and I get riled up every time I need to come here and wait for a solution from another frustrated user that may or may not ever come. There are so many unanswered posts in the forum. I'd rather the resources be invested in providing decent support again. There are times when livechat doesn't cut it. Neither does the 'submit a support ticket' option, when you can remember how to find it, since there's no link to it at my.myob.com. MYOB should be providing this support, not your other customers. Imagine if NRMA (as an example) asked it's members to help each other when they've broken down. "We can replace your battery in three days but you might get a quicker, possibly helpful, response from the random strangers who are also paying for our roadside assistance." Laughable. Or invested in implementing some of the great ideas that are put forward by people who actually use this software.When I'm here, I do also help other users when I know the answer. But why should they have had to wait for me to stumble across their post. Bring back real technical support.

Totally Agree - lack of finding support options & lack of support when you do manage to find / connect to somebody & not listening to users are MYOB's biggest downfalls at the moment.It seems every month, I get an email from MYOB telling me they've done something "new & exciting", which in 99% of the cases is irrelevant to me.MYOB - put your efforts into better support & make it a more reliable system first & foremost!!

Welcome to the new Community Forum!

30 Replies

H-TS
Trusted User
2 months ago
We can't manually select tags for new posts anymore? I just created a new post and my only options were 'browser' or 'desktop'. Hardly useful I don't think. After submitting my post, there was a +tag button but it didn't matter what I typed in there, I could still only choose 'browser' or 'desktop'.
- MikeG1
  MYOB Moderator
  2 months ago
  Hi H-TS , right now this is only the case for AccountRight boards. Because AccountRight can be accessed in both the desktop and the browser, it is important to understand which one the question relates to. So right now, adding a tag is mandatory and only desktop/browser is available to tag to ensure that this occurs.
  I hoped that because the boards are predefined into common workflows (eg Payroll) combined with the product that this provides enough information.
  You would have:
  
  AccountRight > Payroll > Desktop - associated with a post for example
  - H-TS
    Trusted User
    2 months ago
    Thanks MikeG1
    Except my question was really about the payroll reporting centre which happens to be in the browser even though I use the desktop software. That's the tag I would have liked to add. We use the desktop version except when we're we're forced to use the browser for those items where the desktop version is falling apart with seemingly no hope of repair.
IdaS1
Trusted User
2 months ago
I find this new community forum is nowhere near as good as the old version. Response time was really good before, but now my posts just sits there for weeks with no help/assistance. Used to receive responses within a day or so.
H-TS
Trusted User
8 days ago
The links re-directing to different random unrelated posts thing is happening again. I clicked on this link from an email notification about a reply to one of my posts: https://community.myob.com/idea/AccountRightIdeas/ employee-self-onboarding-permanently-disable-preference/ 776581/ comments/ 872462 (NOTE, I had to add spaces after the / symbols to even get it to appear properly here!) I clicked on it, and saw the reply but once I signed in to try and like the reply (which I also still can't do - the button is greyed out), it redirected to this one https://community.myob.com/discussions/ bus-banking/ account-not-connected/ 868993/replies/ 868994 (which I've also added spaces to). Each time I click through from the email again, while already signed into the forum, I get redirected to the banking post. I can't test it again as 'not signed in' because I'd lose what I've typed here.
MikeG1
MYOB Moderator
8 days ago
Hi H-TS, thanks for raising this again with the example. I will send you a direct message, last time this was happening, Khoros was wanting a copy of the email as well to help investigate, if you can forward it to me that would be great. Thanks!

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