Tana's avatar
Tana
MYOB Moderator
9 years ago
Status:
New

Online Emailing: Change the From email address

Hi there.

Had a client today getting some feedback from customers/suppliers etc about when an email (sent from AR Live mail) arrives into the inbox it has the email address "accountright@apps.myob.com"
This wouldn't normally be a problem but some people are copying this email address when writing a reply, why they do this we do not know (instead of just hitting reply). 

If this is able to somehow be replaced with the reply address so that it looks like the "reply to" email address actually sent the email (?!) then that would go a long way in fixing a headache for the client.

Thought we would throw the suggestion in here in case others find their customers doing this and maybe would benefit from a change. :)

Thanks

 

"Emailing from new AR Email system, shows confusing email address in customers inbox.."

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13 Comments

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  • 101's avatar
    101
    Cover User
    5 years ago

    When sending emails from MYOB please consider a company has multiple emails eg. accounts@ sales@ admin@ etc.

    The ability to select a different from email would be very helpful , especially for the correct direction of customer reply correspondance. 

     

    The email from address should be local not system wide.

    • someone's avatar
      someone
      Trusted Cover User
      5 years ago

      A note to the MYOB developers, you need to ensure that this capability works for off-line files and our own email servers. Please don't force us to use the MYOB emailing services.

    • J-H's avatar
      J-H
      Experienced Cover User
      5 years ago

      I have the same issue 2 licenced files in Accountright 2020.2.2 for which both have payroll, sales, purchases.

       

      When sending payslips, invoices and remittance advices they all go from the one company name which is not satisfactory.

       

      I agree there should be a place in the preferences that you can specify the email address applicable

    • Sinclair's avatar
      Sinclair
      Experienced Cover User
      5 years ago

      It would be great to be able to select different email addresses for different purposes EG our reply-to address for payroll needs to be payroll (especially sensitive information!), and accounts to accounts etc.

      A generic or catch all email address for every reply for emails sent from MYOB is very outdated.  Please allow us to select different reply to addresses.

  • Jeremy-Martens's avatar
    Jeremy-Martens
    Experienced Cover User
    6 years ago

    We have been using this functionality for a few years now and love it, with one caveat. 

     

    From time to time, a customer will hit reply and even try to send a purchase order to "AccountRight@apps.myob.com"

     

    This is quite frustrating (more for our customers) and makes the service far from ideal.

     

    Other systems i have seen offer a unique email address. something like '[company name][companyID]@apps.myob.com'

     

    This way, any responses could be forwarded back to the appropriate email account- and not lost forever

     

    Are there any plans for this functionality within the current product development roadmap? If not- who else wants it? we do!

     

    Thanks

     

    Jeremy

    • Jeremy-Martens's avatar
      Jeremy-Martens
      Experienced Cover User
      6 years ago

      I've noticed that my own email program, MS Outlook 365, defaults to send to the actual sender.

       

      So it would automatically reply to the MYOB AccountRight email, not the 'send as' email.

    • Jeremy-Martens's avatar
      Jeremy-Martens
      Experienced Cover User
      6 years ago

      It is really customer dependent. I'm guessing that some email systems ( or humans) ignore the 'default reply to' email address, and just send to the original sender. 

       

      That would be the down-side of 'setting' a "reply-to" rather than a genuine "send as".

       

      I would love to have a better solution as there is no way that either we or our customers know that theyve sent to the wrong address.

       

      Thanks

       

      Jeremy

       

       

    • Jake_N's avatar
      Jake_N
      MYOB Moderator
      6 years ago

      Hi Jeremy-Martens,

       

      I am curious. Are you saying that if someone replies directly to an invoice that was sent to them using the AccountRight email system that it doesn't respond to the default email address provided in the settings?

       

      Or are you saying that they put in the accountright@apps.myob.com email address manually when replying?

       

      If they are not putting it in manually and just clicking the reply button please check your default email settings which is filled with the email address they are to reply back to when clicking the reply button. You can find out more here, Set up your default email settings.

  • Mardi_1's avatar
    Mardi_1
    Cover User
    9 years ago

    I have had a supplier email me back from a order I sent them but instead of reply getting my email address they have copied the email address on the main page e.g.

     

    mailto:AccountRight@apps.myob.com

     

    As it has my company name followed by the address sent thru MYOB.  Can this be changed? As the supplier is wanting to update their contact records using this generic email address.

  • LaurenceOakey's avatar
    LaurenceOakey
    Cover User
    9 years ago

    I cant understand why the latest Myob version would only allow one user reply email address per company when you have multiple users with thier own email address. As an example when other users send a quote to a customer and they reply to this the reply goes to the only email address allowed  which in my instance is an email address in another town. The idea is good not having to leave Myob to go to your emails but it is just not functional.