One way that these issues need to be highlighed to the development team, is the length of time that these issues have been running and they should also appear on this forum - in the Subject Line - as follows.. Meeting their KPI (Key Performace Indicator) values - eg. Between 1 and 3 months - Green, Between 3 and 6 months yellow, Between 7 months and beyond (RED).
This would show hoe reactive MYOB are - and how well their issues are addressed and resolved - to bring back confidence to their product and to their loyal customer base. There are plenty of other s/ware solutions out there - and MYOB might be one that starts to lose their presence as being a s/ware of choice.
MYOB - take action and listen to your customer base.
LENGTH OF TIME - UNDER CONSIDERATION - SINCE NOV 2014 - 24 MONTHS
Related Content
- 3 years ago
- 5 years ago