Sort order of Pay Runs
I'm at a bit of a loss for words on this one. Never seen anything like it in 40 years of using ANY software. But maybe I'm missing some key benefit so could someone please make this sort order make sense? I have put my suggested numbers beside the transactions to indicate the sort order I would imagine makes more sense... but maybe I'm missing something? (And no it doesn't let me click on the "Pay period" to sort by that.)
Opt-out of Benefit program in Flare
I like the option to use MYOB for electronic onboarding and had noticed the tick box for flare benefits ticked by default. I always unticked this as we do not wish to be a middleman for services or benefits that are unvetted by us. It seems that Flare is still getting the information and may contact staff for offers even if we have unticked the box during the invite. I also find it objectionable to have this ticked by default. This should be opt-in and not opt-out. Please change this to prevent data leaks now or in the future.
Edit Note in the Employee Timesheet by Approving Manager in MYOB Team
It would be better if the approving manager can edit the notes in the employees timesheet in the MYOB Team before the approval. Currently, the approving manager only can edit the time but not the notes. This is because sometimes the pay runs are prepared by the Accountant and it would be better if the approving manager can correct the notes from the employees to avoid misunderstanding and incorrect pay run. This will save time for all parties.
Child Support - Protected Earnings
Hi Team, it would be useful if there was an option to enter the employees protected earnings for child support deductions so a warning at least would remind the user to check that employee. I image if there are several employees having child support deducted it would become difficult to track each individuals protected earnings per pay and quite time consuming. Unless there is already a funtion that I am not aware of. Thank you
Payroll errors re: Job Codes
The following is an error with Job Codes in Payroll that has only arisen for us in the last month. I have never seen it before in many years of using MYOB. There have been no changes in how our business processes payroll. We have worked with MYOB staff to create a manual workaround for the problem. However this workaround involves a manual process & the need to break our weekly 50+ payroll into batches of no more than 15 in order to successfully process payroll. This means the payroll takes three times as long as previously. Despite weeks of interaction with MYOB staff and their promises of escalating the issue to a specialist team, we have yet to receive a permanent solution or return to processing the way we did previously. This is an URGENT issue, not one to be left for the "nice to have" department. It would appear that the issue has possibly arisen due to a bug in one of the recent version updates of AR software. The error messages come up in both the desktop and browser versions of MYOB AR. However it is only possible to apply the fix if you are in the browser version. I have attached a PDF explaining the manual workaround procedure. A brief description of the problem is that when processing payroll not all line items (hours, tax, super) for all employees have a job allocated to them, even though all employees have a template on their card with jobs allocated. The error is not predictable. Some employees have jobs allocated for all lines. Some employees have some lines with jobs and some lines without a job. Still other employees have no jobs on any line. However every employee has to be checked to make sure of fixing the problem. I would be interested if other businesses have or had this problem. Kind Regards, Mitchell Holmes
Payroll Activity Summary vs Payroll Register Summary report in MYOB AccountRight
Hi Everyone As it is the end of the payroll year we thought we do an overview of two key payroll reports that are great to use at the end of the payroll year. These can be used to ensure that you have the correct values ahead of preparing your payment summaries. If you go to Reports>>Payroll>>Employees you have two reports; Activity Summary and Register Summary. Both reports do appear identical but are drawing their information from two different locations. The Payroll Activity Summary report is looking at the actual Payroll transactions recorded in payroll, whereas the Payroll Register Summary report looks at the employee’s card – in particular, the Payroll History section of the Payroll Details tab. Ideally, both of these particular reports will match as the payroll transactions recorded will match up with the employee’s card. What if the Payroll Activity Summary and Register Summary reports don’t match? If these particular reports don’t match it is likely that the card history has been updated manually. To get them to match do follow the below instructions: Run the Activity Summary and Register summary on a per month basis, to narrow down the month(s) that the reports don’t match Once the month(s) have been determined where it doesn't balance, check the payroll transactions in those months to ensure that they have been recorded correctly When that has been checked navigate to the pay history section of the employee's card - Card File>>Cards Lists>>Employees>Select the relevant employee's card>>Payroll Details tab>>>Pay History (left-hand side) Select to Show pay history for that particular and overtype that value to be same as the payroll transaction recorded Rerun the relevant reports to ensure that they do match. Once you Activity Summary and Register Summary reports do match, you are in a great position to prepare your payment summaries.
Negative superannuation in the Pay Superannuation window
Two superannuation payments got bounced back. I processed them via a three-step instruction provided by MYOB. However, it raised up negative super amounts permanently sitting in the Pay Superannuation window. See the picture attached. MYOB support team advised that at this stage, after reversing a Pay Super transaction, the negative amount will remain on the Manage Payments window. Can you please come up with a way to delete them or come up with another way to process the returned super. Thank you.
