This subject again MYOB! One of my clients asked me to reverse three batches of the superannuation pending payment. Some employees needed to be paid the superannuation urgently. So we reverse them and paid one certain individuals urgently. I did as instructed and printed out all the batches under Manage Superannuation and highlighted (DO NOT PROCESS THESE ONES AS THEY HAVE BEEN REVERSED THAT STILL STATE PENDING AUTHORISATION). I could not have been clearer however clients forget what you tell/advice them sometimes. The status states pending authorisation and this is the ongoing confusing, frustrating, annoying and ridiculous issue. The client has now gone and processed the payments we reversed in error and employees funds have now been paid twice. Client has now called me on Friday and asked what do we do? Please advise what can be done now in this instance?
Please don't respond with this is under consideration - time to change the status. This is ridiculous and MYOB needs to fix this issue once and for all in the next release please.
I am tired of dealing with this ongoing issue that is causing major issues for clients and myself having work around it. I know I am not alone on this as their is 194 votes. Make them count please please please.
Can we just have the ability to hide the transaction from the manage screen. Like you can hide a bank feed. Then I could just hide the transaction from the client and they wont process.
Related Content
- 3 years ago
- 5 years ago