Louise_Stelzer's avatar
Louise_Stelzer
Contributing Cover User
11 years ago
Status:
New

Setup: Expired session

I have a client that quite often gets the message that the session has expired due to inactivity. While I (the bookeeper) am there, the file is always in use, so I rarely see this message.

 

The client would LOVE to be able to turn this function OFF. (they would then take full responsibility for the 'protection' of their file)

 

There has been more than one occasion when they have gone to MYOB, spent -in some cases condierable-time entering an invoice for a customer at the counter, on the phone or producing a quote, only to have the system say (at the END of the entry) that the session has expired, and having to re-enter all the information.


"Your session has expired"

 

Thankyou.

 

 

 

Expired Session
Setup

14 Comments

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  • TSchlam's avatar
    TSchlam
    Cover User
    9 years ago

    As a mechanic I use MYOB to do my invoicing and add lines as i progress throughout the day.

    Often i come back to add a line on a sale and I get the session time out message andit shuts down.  This is very anoying  Can I suggest there be an option for this in settings?  '

     

    Thanks

    Tony

    • Mags's avatar
      Mags
      Trusted Cover User
      9 years ago

      I agree this is very annoying, why can't the System Administrator change the session timeout limits.

      Why are there Session Timeouts for MYOB used over a network?

      V19 did not have timeout limits...why introduce timeouts?

       

      Everytime one of our staff leaves their desk they have to shutdown MYOB so it doesn't affect other users being kicked off the system.  This is very frustrating especially for our customer service dept when they are constantly on the phone to clients and need long term access to MYOB.

       

      This would be a usefull option if MYOB is able to implement this.

  • dlewis's avatar
    dlewis
    Cover User
    8 years ago

    The login-timeout that occurs after not using the program for a few hours is just a hassle
     
    I only use MYOB a few times a day. On most occasions I have to log in again, every time I use it. This is extremely annoying when I have someone on the phone that needs information. The whole thing is just a nuisance.

     

    Can you come up with an over ride if I don't want to use timeouts or at least let me adjust the amount of time before the timeouts

     

    Regards Dave

  • Geoff_Colwill's avatar
    Geoff_Colwill
    Experienced Partner
    11 years ago

    In 2013.3 it appears that the checked out file gets a session expired message way before when the file is checked in. I don't understand why this should be? With a checked out file why should there be a need for the session expired to ever show up - it never did with v19?

    Please let us know if you plan to change this and if it will be in the next release.

    Thanks

  • Barry_C's avatar
    Barry_C
    MYOB Staff
    11 years ago

    Hi Louise,

     

    Thanks for the feedback.  I would recommend checking if their PC has power saving/sleep mode or screensavers enabled as this can also contribute towards the session expired message. 

     

     

     

  • Barry_C's avatar
    Barry_C
    MYOB Staff
    11 years ago

    Geoff, it's interesting you have noticed an online file takes longer to display the message rather then when the file is checked out.  This may be due to the file syncing automatically every 20 minutes which keeps the software active.  I will make sure the our specialist team are aware of this.

  • Demes's avatar
    Demes
    Experienced Cover User
    11 years ago

    Yes, I too have found this expired session feature that was added in the last update to be very annoying. Please provide an option to turn it off.

    Thanks.

  • WarrickRowland's avatar
    WarrickRowland
    User
    11 years ago

    Has an option to turn off the - feature the invokes the - "Your session has expired" been made yet.

     

    I am on Accountright Basics NZ Ver 2013.5.15.9262.

     

    Really annoying as i am the only person here, I am trying to "Male" multi-task with other things as well.

  • garfield13's avatar
    garfield13
    Experienced Partner
    10 years ago

    I need to work on 6 datafiles ismultaniously and find the Session timeouts VERY FRUSTRATING!!!!

     

    And they have recently become even shorter! Can we please have the ability to turn this off????

     

     

  • Steven_M's avatar
    Steven_M
    Former Staff
    10 years ago

    Hi garfield13

    Thank you for feedback in regards to this idea. I am sorry to hear that you have been recieving seesion expired messages.

    Along with commenting for an idea on the AccountRight Idea Exchange you can vote for an idea. To vote for an idea select the + vote button to the left of the Idea's name.

  • Noddysfriend's avatar
    Noddysfriend
    Contributing Cover User
    4 years ago

    We would also like this to be a 'customer' setting. As volunteers we are frequently distracted by other tasks and seem to need to re-login several times per day.