Statements: Ability to set a customer's email address for statements

Hi

Looking for a more efficient option when emailing bulk statements.  

I use identifiers to group customers, based on the email address # they want the statement emailed to. i.e add identifier B in the card file if they want the statement emailed to email address #2, C for address #3 etc.

However, after this filter I still may have a list of 100 customers and on selecting them all, I then manually have to click on the email address and change it  to address to #2 ... for EVERY SINGLE CUSTOMER.  And... this can only be done using the mouse as the enter key or down arrow dont work this way.

Soooo time consuming.  Can anyone suggest how I can do more simply please....???

Hi,

Are we any closer on getting a different email address for statements like we have a option for different email address when sending out remittance advices?

More & more compaines are requesting that statements & overdue notices are to be sent to a different email address than the invoices.

This request/idea was brought up in 2013 & still not progress?

I would desperately like this option.  We send hundreds of statements out and the process of changing the email address individually is so archaic and time consuming!

Hi All

Thanks for your post, and welcome to the MYOB Community Forum.

We completely understand your frustration regarding the lack of different email address options for statements. Understandably, you find the current process time-consuming. We appreciate you bringing this to our attention again, and we want to assure you that your feedback is valuable and heard.

Please don't hesitate to reach out if you have further questions or suggestions. We're here to assist you in any way we can.

Best regards,

Doreen

Hi Doreen,

Thank you for your response, does your reply mean my suggestion will be actually reviewed by a person that can make these improvement ideas happen?

I’m still here & still in business using myob daily,  I have been patiently waiting almost 11 years for this improvement to be implemented or at least a yes or no response to its likelihood.

Thank you

Kane

Well said ProLas ! I too have been waiting a very long time with no real reply!!

Hi All

Thank you for your feedback and for expressing your concerns. We understand your disappointment, and we sincerely apologize for any inconvenience caused. We acknowledge that the feature you mentioned would indeed streamline the process, and we understand the importance of this to you and other customers. We have taken note of your request and will communicate it to our team for consideration. We appreciate your patience and understanding as we work on this.

Best regards,

Doreen