So once again I feel that MYOB over complicates things and then doesnt believe it is ever at fault. Recently I recieved my monthly bill which was a lot higher than normal. Why? Because apparently...
Applying Surcharge
B_ruce
9 months agoUser
Noremac01 +1 they take a while.
And without a public road map, you will never know.
You mentioned, "I don't even understand why it needs to be a % based fee on the work I have done."
This is because they use Stripe for card and wallet payments.
Stripe charges a base of 1.75% + A$0.30 on all transactions + wallets https://stripe.com/au/pricing/local-payment-methods.
We have been using Stripe for years with our subscription clients.
You can confirm the use of Stripe in the source code of an invoice. Just right-click > and inspect in your browser on a Google Pay button on a test invoice to see the Stripe iframe link. (Screenshot if you're interested > MYOB Google Pay Button )
Also, like you, we do not want bpay as we cannot charge fees.
I created a post here to customise the invoice footer to remove bpay >
https://community.myob.com/t5/MYOB-Business-Essentials-Idea/Invoice-Template-Footer-Customisation/idc-p/840496#M10847
Feel free to upvoat and comment.
It may help with speeding things along lol ;)