In the new Essentials the number of characters for customer names (company and individual) appears to limited (this was never an issues in the old Essentials). We have a client that sells assets th...
Hi @Celia_B and Paulie_ACS
Once again another rubbish response from MYOB. This is clearly a problem that has been known by MYOB for at least 18 months (and was not an issue until MYOB essentials was upgraded back in October 2021, or there abouts). Obviously the developers at MYOB forgot to consider what the end user may need!
Unfortunately your response of "if you do have a name that is longer than that, I would recommend using abbreviations or use the description field" indicates that MYOB does not understand their user needs. For example, a client that currently uses MYOB, sells second hand machinery which is often financed given the significant value and the lenders require the full name to be shown on the tax invoice (ourclient regularly cant do this as the customer character filed is limited to 49 characters and consequently a tax invoice is prepared outside of MYOB to satisfy the needs of the financer). I have raised these concerns on the community forum, raised it with support, our MYOB practice partner and our MYOB sales specialist, and get told we will raise it with the relevant team!
It has come to a point that our client is considering moving to Xero as they allow 249 characters (from memopry) in the customer details, given the lack of customer understanding shown by MYOB.
Regards
TRG