Forum Discussion
Hi SilvanaFCC
I have raised this to be investigated by our product specialist team. In the meantime, updating price levels for cards to Price Level A-F will still work as intended.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Samara,
Updating to price level A or higher will not work for me. They are the wrong prices, I need to change all of them to 'Base Price' Level, so this is no solution. I have since been told by other users that this is a 'bug' within MYOB which is already known about, but I have wasted hours upon hours on this with MYOB staff who obviously do not know this cannot be solved. I have 1,430 stock items - if I have to manually check each item individually it will take a huge amount of time, for something that MYOB should be able to fix within a half hour work.
Import-Export is turning out to be so frustrating, and useless to our needs. I wish to formally lodge a complaint for the hours of time wasting on this when it turns out MYOB cannot even do this simple function. I want compensation on my subscription fees.
In addition I now have to start import/export on customer cards to make some changes, and note there appears to be no way to export only 'active' customers. We have 2,800 customers but it keeps exporting over 3,800 which includes all our inactive customers, and this then creates some errors/warnings when re-importing. How can I export ONLY the ACTIVE customers ? Is this another MYOB glitch ?
And the 'Invoice Reminders' window still does not appear in the desktop MYOB even though I was told that would be fixed months ago. It is a pain to now have to go to the Web Browser MYOB to access this simple function. Why did MYOB remove it and not put it back ?
All in all I am very disappointed with MYOB, even though I have been a loyal customer for over 20 years now. Fees keep increasing, but service and functionality keeps decreasing ..... A credit/refund on my fees is in order. Please escalate, thanks Silvana.
- SamaraM2 years agoFormer Staff
Hi SilvanaFCC
If you would like to provide further feedback you are welcome to do so via the Feedback & Complaints channel on the Contact us page on our website.
When you export the cards, if you have the field "Card Status", that will show if the card is active or inactive, and you can use that to remove the inactive cards when editing the file to import.
To get to the invoice reminders on the desktop version go to Invoice Reminders under the Sales tab.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- 2 years ago
I have had a similar issue and I've called MYOB Support 3 times without any success in solving it. MYOB is becoming a joke, they won't admit, nor fix issues they are having with their product, instead they act dumb pretending you are the first person to have this problem. It's time for me to look elsewhere unless they can start acknowleding issues with their program and fixing them!
- 2 years ago
Hi all, is this bug limited to just Item imports, or are there other imports failing as well? I am about to create a large set of invoices for import - it would be handy to know if I'm wasting my time.